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XPERIENTRIX

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XPERIENTRIX

a Management 2000 Company

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Our team of experts is ready to answer your questions and help you achieve increased profit and growth.

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Take a moment and see why XPERIENTRIX™ is the tool you need in your analytical toolbox.

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The first step to predicting profit and growth begins with a one-on-one live demo at no cost to you.

PHILOSOPHY

Great Customer Experiences generate an emotional currency that translates into a financial currency to drive Brand growth. Creating positive and valuable Customer Experiences will put your Customer at the heart of your business. This is referred to as being “Customer-Centric”, which is essential to a Brand’s growth and profitability.  Equally important is understanding your Team Members’ level of engagement with the Brand.  This is being Team Member-Centric. Every Brand needs to measure, know, and act on their levels of Team Member Engagement and how enthusiastic their Customers are about recommending them to their friends, family and sphere of influence. These are the two metrics you need in order to make informed decisions that will impact the business’ future profit and growth.

We can make your Brand a "Great Place to Work℠" and a "Great Place to Shop℠"

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PROCESS

Elevating your Brand to be Team Member and Customer-Centric is an approach which requires the right technology and behaviors embedded in the processes of your Brand. XPERIENTRIX™ does this by being able to:

TECHNOLOGY

XPERIENTRIX™ utilizes surveys and a sophisticated reporting engine to produce your Customer Recommendation Index (CRI) and the Team Member Engagement Index (TEI). XPERIENTRIX™ connects both segments of your operation. Our unique tool identifies the strengths of each Team Member/ Employee, each location, each region, or country, while detecting specific areas needing improvement. Using XPERIENTRIX™ will give you the ability to close performance gaps resulting in increased Customer Satisfaction, frequency, average ticket, Team Member Engagement along with Profit and Growth.

Make sense of all your data, whether its from your Customer or Team Member

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Customer Lifetime Value White Paper

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Technology

Process

XPERIENTRIX™

Resources

Contact

North America   844-540-8500

Middle East +971 4 333 9130

SUPPORT   855-570-4099

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