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Want to be Customer-Centric?
Let us help you become more Customer-Centric. Connect with us today for your Live Demo.
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Let us help you become more Customer-Centric. Connect with us today for your Live Demo and let the next sucess be yours.
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a Management 2000 Company
Our team of experts is ready to answer your questions and help you achieve increased profit and growth.
Take a moment and see why XPERIENTRIX™ is the tool you need in your analytical toolbox.
The first step to predicting profit and growth begins with a one-on-one live demo at no cost to you.
Great Customer Experiences generate an emotional currency that translates into a financial currency to drive Brand growth. Creating positive and valuable Customer Experiences will put your Customer at the heart of your business. This is referred to as being “Customer-Centric”, which is essential to a Brand’s growth and profitability. Equally important is understanding your Team Members’ level of engagement with the Brand. This is being Team Member-Centric. Every Brand needs to measure, know, and act on their levels of Team Member Engagement and how enthusiastic their Customers are about recommending them to their friends, family and sphere of influence. These are the two metrics you need in order to make informed decisions that will impact the business’ future profit and growth.
XPERIENTRIX™ utilizes surveys and a sophisticated reporting engine to produce your Customer Recommendation Index (CRI) and the Team Member Engagement Index (TEI). XPERIENTRIX™ connects both segments of your operation. Our unique tool identifies the strengths of each Team Member/ Employee, each location, each region, or country, while detecting specific areas needing improvement. Using XPERIENTRIX™ will give you the ability to close performance gaps resulting in increased Customer Satisfaction, frequency, average ticket, Team Member Engagement along with Profit and Growth.