a Management 2000 Company
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Not sure where to begin?
Let us help you become more Customer-Centric. Connect with us today for your Live Demo and see the difference XPERIENTRIX can make.
Want to be Customer-Centric?
Let us help you become more Customer-Centric. Connect with us today for your Live Demo.
Be our next success story!
Let us help you become more Customer-Centric. Connect with us today for your Live Demo and let the next sucess be yours.
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Using XPERIENTRIX™ as a “plug and play tool”, you will be able to gain actionable insight into every part of your organization.
Companies that have been nominated as among the “100 Best Places to Work” have determined that a "Great Place to Work" and a "Great Place to Shop" results in improved profit and growth.
At XPERIENTRIX™ we measure how Team Members interact with the Customers and the Brand. There is a direct correlation between the degree to which the Team Members are engaged with the Customer and the experience the Customers will have. We call this the Team Member Engagement Index (TEI) or the TEI Score.
We find your Company’s TEI Score by asking your Team Members our standard 16 questions and one open-ended question. The responses to those questions establish the TEI score.
Conversely, we need to know how your Customers feel and how they perceive their experiences with your Brand.
The Customer Recommendation Index (CRI) is determined by asking your Customer the Ultimate Question after they have had an experience with your Brand.
We want to know if the Customer would recommend you to their friends, their family, and their social media communities. We follow the Ultimate Question with the Voice of the Customer. The Voice of the Customer solicits comments, suggestions, or concerns they have about their experience with your Brand.
Over time you can see trends for both the TEI and the CRI and you can correlate those trends to determine your future profit and growth.